Implementing ITIL® - Course Description

This powerful new 2-day course has been designed for anyone who has learned about ITIL and now needs to fully understand how best to implement ITIL in their organisation. Based on extensive practical experience in many different sectors of business and government, the course answers the countless questions people have asked and issues they have faced when embarking on an ITIL implementation.

The course covers three critical areas:

How to plan for IT Service Management in your organisation.
How to implement IT Service Management in your organisation.
How to maintain and improve IT Service Management in your organisation

What You Will Learn

The course is designed to enable organisations to develop 'in-house' capabilities to effectively plan and implement IT Service Management. You will learn:

How to plan an improvement program for IT Service Management in your organisation

-Define the project and develop the roadmap; what are you going to deliver
-Writing a business case; what are the project benefits and what is the Return on Investment
-Managing organisational change; how to become a change leader

How to implement IT Service Management in your organisation

-Define the project approach; reengineering people, process, technology and management
-Planning to implement ITIL; detailed planning of the project
-Recognise and deal with organisational change issues encountered when working with process implementations
-Design an organisational structure to support the management and use of IT Service Management processes

How to maintain and improve IT Service Management in your organisation

-Manage the ongoing operation of an IT Services organisation
-Create a cycle of continuous improvement

Experience in the practical application of IT Service Management

Who Should Attend

This course is aimed at managers, consultants and staff in IT Service Management, especially those who are involved in improving and optimising IT Service Management environments or advising on ITIL.

Learning Method

This course is conducted as an instructor-led workshop and includes a combination of lectures and exercises. All the exercises make use of a case study to give the opportunity to implement ITIL and to improve IT Service Management within a 'real organisation'.

Pre-Requisites

It is a pre-requisite that participants have knowledge of ITIL comparable to ITIL Foundation Certificate level. If you have not as yet attained this level of ITIL knowledge please contact ALC for suitable dates for our course ITIL Essentials.

In-House Training