ITIL® V3 Capability: Release, Control & Validation - Course Description

 

This practitioner course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change Management, Service Release and Deployment Management,  Service Validation and Testing,  Service Asset and Configuration Management,  Knowledge management,  Request Fulfilment and Service Evaluation.

 

It is aimed at optimising the quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.

Objectives

Course work is completed in one five-day session during which participants will learn how to effectively implement, manage and optimise the Release, Control & Validation (RCV) processes. Participants will be prepared to sit the associated ISEB certification examination at the end of the course.

What You Will Learn

  • The importance of Service Management as a Practice concept
  • The importance of Release, Control and Validation while providing service
  • How all processes in Release, Control and Validation interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the Release, Control and Validation processes
  • How to use the Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure Release, Control and Validation
  • The importance of IT Security and its contributions to Release, Control and Validation
  • Technology and implementation considerations surrounding Release, Control and Validation
  • The challenges, Critical Success Factors and risks associated with Release, Control and Validation
  • Continual Service Improvements (CSI) as a consequence of effective Release, Control and Validation
  • Take and pass the exam for the Capability Certificate in Release, Control and Validation.

Who Should Attend

This course is designed for those who require a deep understanding of RCV processes and/or operational staff involved in RCV processes who wish to enhance their role-based capabilities.

Learning Method

This course is instructor led with limited class size. Participants undertake practical activities to ensure understanding of concepts and terminology.

Pre-Requisites

  • The ITIL Foundation Certificate.
  • Before taking the Practitioner examination the candidate must have attended accredited training and successfully completed the practical assignments.
  • Upon completion of the course it is expected the candidate will need to perform 4-8 hours of self-study prior to the examination.