Take your ITIL skills to the next level of ITIL Professionalism

Got your ITIL Foundation? Time to take the next step?

 

  • Advance your career
  • Add value to your organisation
  • Gain credits towards ITIL Expert

 

 

ALC offers all four ITIL Capability courses.  Each Capability course earns 4 points towards the ITIL Expert Certification.

 

 

OSA: Operational Support & Analysis

This course is designed for Service Desk Managers and Staff, Incident Managers or those staff working in an Incident management team, Problem managers or staff working in a problem management team, Staff who monitor the infrastructure and anyone who does or reports on an organisational operations, anyone who is continually improving these processes.  Or anyone from Operations who would like to understand not only how operational process work together but also what should have been done before the support started.

 

RCV: Release Control & Validation

This course is designed for those Change Managers or those working in a Change Management team, those who Manage Build teams or work in them, Test teams or staff who are testers, Configuration Managers or staff working in Configuration Management, Asset  Managers and/or staff working in Asset Management, anyone who is continually improving these processes. Or anyone from this transition group who would like to understand not only how Transition processes work together but also what should have been done before the build and what needs to be done before support starts.

 

PPO: Plan, Protect and Optimize

This course is designed for Availability managers or those working in a team that monitors and measures the availability of services. IT & Business Capacity Managers or those working in a Capacity team, IT & Business Continuity Managers or staff working in IT and /or Business Continuity, Security  Managers or staff working in a security team, anyone who is continually improving these processes. Or anyone from a design group/team who would like to understand not only how the design processes work together but also what should have been done before the design started and what needs to be completed before the build is commenced.

 

SOA: Service Offerings & Agreements

This course is designed for IT Strategy, IT Architects, Business Relationship Managers, Business Analysts, Contract Managers or staff in a contract team, Service Catalogue Managers or staff involved in the creation/maintenance /update of a Service Catalogue, Service Level Managers or staff working in a Service Level Management team, Financial managers or staff involved in Financial Management over IT and anyone who is continually improving these processes. Or Anyone from a Strategy group who would like to understand how to effectively set the foundations for  effective  IT Service management  with an understanding of  how not only how these IT Strategic processes work together but also what should have been done before the design (the spending any money) and what customers should expect from operational teams/groups.

 

ITIL Expert
The ITIL Expert qualification is aimed at those who need a superior level of knowledge of ITIL in its entirety. Achieving this level of ITIL qualification will benefit both your organisation and your personal and professional development. Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level, the highest level qualification within the ITIL scheme.

The ITIL qualifications scheme offers a modular approach with each module earning a certain number of Credit Points. ITIL Expert is awarded once a candidate accrues a minimum of 22 Credit Points. Assuming you already have ITIL Foundation (2 points), the fastest and most cost-effective pathway to ITIL Expert is to take the four ITIL Intermediate Capability modules (each worth 4 points) followed by Managing Across the Lifecycle (5 points) for a total of 23 points.