ITIL Essentials - Course Description
Three Day Foundation Certificate Course in IT Service Management
The ITIL Service Management Essentials (Foundation Level) course is a certification course based on the IT Infrastructure Library.
The much anticipated ITIL V3 was released to the IT Service Management market on 30 May 2007. Whilst ITIL’s history goes back some 20 years, this newest version is perhaps more significant than the previous because of the global uptake of ITIL over the past years since the release of the ITIL V2 IT Service Support and Delivery books. This course is ITIL V3.
This course provides a comprehensive understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation. Attendees learn a common vocabulary and a shared understanding IT Service Management best practice.
Let us know if you need ITIL V2 training - we can deliver - learn@alc-group.com
Learning Outcomes
The aim of this course is for each participant to gain competencies in the following:
- Service Management as a Practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- Related standards and frameworks
- The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement
Who Should Attend
The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
- IT Managers
- CIOs
- IT Line Managers
- Process stakeholders
- Service Delivery Managers
- Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)
What is ITIL?
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes. ITIL Version 3:
- Is positioned as a Practice in the IT services business
- Uses a Service Lifecycle that recognises engagement across, and beyond, the enterprise
- Allows a synergy with other best practices e.g. COBIT, CMMI
Learning Method
This course is instructor led with limited class size (min. 6; max. 16). Participants undertake practical activities to ensure understanding of concepts and terminology.
In-House Training
This course is available for private presentation, either on your own premises or "off-site". There are many advantages to in-house training. Please contact ALC for a quotation and to discuss your requirements. Telephone +61 2 9388-9999 or email learn@alc-group.com
Exclusive ITIL Simulation
A special feature of this course is the ITIL Simulation session exclusively developed by Lucid IT. This session provides additional knowledge and experience in the management issues of running an IT organisation and the implementation of ITIL.
Examination
This ITIL Essentials course is tailored to meet the requirements of the ITIL Foundation Certificate qualification offered by the international ITIL Examination Institute EXIN. This is a widely-recognised industry qualification and is a pre-requisite for further qualifications in ITIL. For those who wish to obtain the Foundation Certificate qualification a 60-minute multiple choice examination is held during the course.
