ITIL V3 Lifecycle: Service Operation - Course Description
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
What You Will Learn
- Introduction to Service Operation
- Service Operation principals
- Service Operation processes
- Common Service Operation activities
- Organising Service Operation: functions
- Technology considerations
- Implementation considerations
- Challenges, critical success factors and risks
Who Should Attend?
The course is designed for, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.
Learning Method
This course is instructor led with limited class size. Participants undertake practical activities to ensure understanding of concepts and terminology.
Pre-Requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
