ITIL Practitioner: Plan and Improve - Course Description

This 5 day practitioner course focuses on the implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the Customers needs. This course particularly focuses on Availability, Capacity and ITSC management. It is aimed at optimising the quality and availability of services provided by IT organisations by responding to current and future stated business needs in a cost justifiable manner.

Course work is completed over five days during which participants will learn how to effectively implement, manage and optimise the Plan and Improve processes in an organisation through interactive classroom training. Participants will be prepared to sit the associated EXIN certification examination.

Learning Outcomes

At the end of this course you will be able to:

Understand the ITIL model sufficiently to be able to develop, implement and manage an integrated set of Availability, Capacity and ITSC management processes.
Understand the practical aspects of Availability and Capacity management using appropriate techniques and methodologies to determine the cause service outages. Create Availability management and Capacity management plans and organise and plan for high impact business outages that are deemed to be of high risk to your organisation.
Take and pass the exam for the Practitioner's Certificate ‘Plan and Improve’.

Who Should Attend

This course is designed for ITIL Process Practitioners, ITIL Process Owners and any IT professionals who will participate in the managing, organising and optimising of one or more of the covered processes in their organisation.

Learning Method

This course is conducted as an instructor-led workshop and includes a combination of lectures and exercises. All the exercises make use of a case study to give the opportunity to implement ITIL and to improve upon areas of IT Service Management within a 'real organisation'. Due to the practical nature of the practitioner roles, this course has a balance of 50% theory and 50% exercises to ensure concepts are understood precisely.

Pre-Requisites

The ITIL Foundation Certificate
Before taking the Practitioner examination the candidate must have attended accredited training and successfully completed the practical assignments. Candidates must provide their ITIL Foundation Certificate before sitting the Practitioner exam on day 5 of the course.

In-House Training

This course is available for private presentation, either on your own premises or "off-site". There are many advantages to inhouse training. Please contact ALC for a quotation and to discuss your requirements. Telephone +61 2 9388-9999 or email learn@alc-group.com