How to Improve IT Management - Course Content
1. Introduction
- 15 problem factors in IT management today
- Trends in IT management
- A modern framework for effective IT management
- 20 critical success factors for IT management success
- Benefits and effects of more effective IT management
2. Workshop - IT Management Issues
Attendees work in small teams to identify specific IT management issues and problems.
3. How to Measure the Effectiveness of IT
- 10 common problems in management assessment of IT
- Specific guidelines for assessing:-
-IT overall effectiveness
-IT projects and the portfolio
-Alignment of IT with the business
-IT support and operations
-IT relations with business units - Case example of measurement
- 12 keys steps to take in measurement
4. How to Develop the IT Strategic Plan and Align IT to the Business
- Why many IT planning efforts fail
- 8 critical success factors in strategic IT planning
- A proven method for building and maintaining an effective strategic IT plan
- How to implement and improve the IT planning process with limited resources and time
- Examples from three firms
5. Workshop - IT Alignment
- Attendees work in teams to address how to better align IT to business goals, mission, and vision
6. Technology Assessment, Selection, and Implementation
- 12 problems with new and current technology
- How to assess your current IT systems and technology architecture
- How to implement successful technology evaluation and selection
- A winning approach for implementing new technology
- 6 examples of failure and success in technology management
7. Management of IT Resources and Work
- How to measure your current resource allocation
- 10 common problems with IT resource allocation
- A proven method for tactical and strategic IT resource allocation
- How to build and sustain more effective IT resource allocation
- Examples from four organizations
- Coordinating IT, business, and vendor staff participation
8. Management of Specific IT Activities
- Software package evaluation and selection
- System development and integration
- Network operations and management
- System operations, maintenance, and enhancement
- End user support
9. Management of Risk and the IT Portfolio
- 15 elements of IT risk
- How to improve your IT portfolio
- How to get management support for the IT portfolio
- Specific guidelines to prevent and minimize risk
- Examples of failure and success in managing IT risk
10. Workshop - Risk Management
- Attendees work in teams to identify and address areas of risk in IT management
11. Coordination of Business Units
- Problems in business unit participation in IT
- The emerging business unit role in IT activities
- How to build more effective business unit and end user participation in IT
- How to address problems in communications, roles, and responsibilities of business units
- Examples from three firms
12. Outsourcing
- 15 problems in outsourcing today
- How to establish winning relationships between vendors and companies
- How to deal with multiple vendors
- 10 keys to successful outsourcing
- Case example on successful outsourcing
13. Management Communications
- How to create improved and more effective communications with management
- 10 issues in management communications and how to deal with them
- How to establish informal communications with management
- How to present the IT plan, issues, budget, and the portfolio
- 12 factors for successful management communications
- Examples from three firms
14. How to Deal With Specific IT Management Issues
- Personnel and resource issues
- Systems and technology issues
- Management issues
- Business unit issues
- Vendor issues
15. Conclusions
- Critical success factors for IT management
- 30 steps to take after the seminar
- How to gain support for IT management improvement
- How to overcome resistance to improvement
- Additional resources on the web
