Managing Across the Lifecycle
The ITIL Intermediate Qualification: Managing Across the Lifecycle
Certificate is a free-standing qualification, but is also the final and
mandatory module of the Service Capability and/or Service Lifecycle
modules leading to the ITIL Expert in IT Service Management. The
course focuses on the ancillary knowledge required to implement
and manage the necessary skills in IT Service Management.
Objectives
The purpose of this training module and the associated exam and
certificate is to:
• Impart, consolidate and validate knowledge across the contents of the ITIL v3 publications
• Address the interfaces and interactions between the processes addressed in the five core ITIL v3 publications
• Identify key business and management issues in IT Service Management
• Manage the planning and implementation of IT Service Management
• Implement Strategic Change Management and Risk Management
• Handle organisational challenges and assess services
• Prepare for and take the ITIL Intermediate Qualification:
Managing Across the Lifecycle Certification Exam
Who Should Attend
This course is suited to:
• Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite Typical attendees would include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
What You Will Learn
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance
Prerequisites
Candidates to this course should already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Intermediate Capability or Lifecycle qualifications.
